Welcome to Integrated Security, Inc.'s Technical Support Page

Toll Free: (877) 581-7233 | Fax: (508) 543-7035 | e-mail: info@isi-security.com

Alarms

CCTV Systems

Electronic Access

Doors & Hardware

Documentation & Software: Select Manufacturer: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Technical Support:

Telephone Support: Please call 877.581.7233 and ask for Technical Support.

E-Mail Support: Send detailed e-mail, including contact information to support@isi-security.com

Support requests placed after 5:00pm and on weekends will be returned the next business day.

IF THIS IS AN EMERGENCY AFTER REGULAR BUSINESS HOURS PLEASE CALL 877.581.7233 AND FOLLOW THE PROMPTS TO HAVE A TECHNICIAN RETURN THE CALL.

How long would you go without changing your oil?

Our integrated systems need preventative maintenance to keep it fine tuned, just like your car needs service to stay at peak efficiency.

Choose from 3 levels of Maintenance Agreements from ISI:

- Preventative Maintenance (your automatic oil change)

- Full Labor Coverage (The "mechanic's" fee is covered!)

- Full Cost Coverage (Parts and labor, wow!)

Call 877.581.7233 for details

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"I set off my alarm by accident, what can I do?!?"

Stay by your phone!

The monitoring service will call the premises and ask for your password or passcode. This is a word or number predetermined by the subscriber to let the monitoring service know that everything is OK. Simply give the operator your password/passcode and let them know you set the alarm off by accident, they will cancel the alarm and not dispatch the authorities.

If they do not call, and you know who your monitoring service is, please have your name, account number (if possible), password/passcode available and call the following:

Rapid Response: 800.932.3822

Amcest: 800.631.7370

"Can I test my own alarm?"

Absolutley!

Have your account number, name, password/passcode available and call:

Rapid Response: 800.932.3822

Amcest: 800.631.7370

Tell the operator you want to put yourself in "test" for an hour, set the alarm and set off the various devices (open doors, walk by motions, etc...).

Remember to write down the order in which you did this.

When done call the proper station back and ask them to read back the order of signals they received. If their list matches yours then you are OK!

If it does not match then please give us a call at 877.581.7233.