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Employee Login |
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Toll Free: (877) 581-7233 | Fax: (508)
543-7035 | e-mail:
info@isi-security.com |
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Doors & Hardware |
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Live Remote Assistance
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Do you need
a quick solution to a technical problem? With our live remote-assistance tool, a
member of our support team can view your desktop and share control of your mouse
and keyboard to get you on your way to a solution.
How It Works:
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Step 1: |
Once you are
on the phone with a member of our support team, enter your name (or company
name) in the box, enter the support key provided by your support rep and click
the
Start Support Session
button to initiate the screen-sharing session. |
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Step 2: |
You are prompted to download a
small virus-free plug-in. |
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Step 3: |
With your permission, your support
representative can view your screen and share control of your mouse and
keyboard. |
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Step 4: |
You are in full control of your
computer at all times. You always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session at any time. |
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